TERMS & CONDITIONS
Effective Date: [1-July-2026]
Welcome to [Srishti Traders registered entity with the Brand “Premium Classic tea”] (“Company”, “we”, “our”, “us”).
By accessing our website or purchasing our products, you agree to these Terms & Conditions.
1. Eligibility
You must be at least 18 years old or have permission from your legal guardian to place an order.
2. Product Information
We sell premium tea products intended only for lawful personal consumption.
Although we strive for accuracy, product descriptions, images, colors, packaging, nutritional values, ingredients, and specifications may vary slightly due to natural agricultural variations, manufacturing updates, photography, screen settings, or supplier changes.
Minor differences shall not be considered defects.
3. Nature of Tea Products
Tea is a natural agricultural product.
Taste, aroma, color, leaf size, moisture, texture, and appearance may naturally vary from batch to batch.
These natural variations do not constitute quality defects.
4. No Medical Advice
The information on our website is provided for general informational purposes only.
Our products are not intended to diagnose, treat, cure, or prevent any disease.
Customers should consult qualified healthcare professionals before consuming tea if they:
- are pregnant
- are breastfeeding
- have medical conditions
- take medications
- have caffeine sensitivity
- have allergies
5. Allergies
Our products may be processed, packed, or stored in facilities handling:
- nuts
- dairy
- soy
- gluten
- sesame
- spices
- other allergens
We cannot guarantee an allergen-free environment.
Customers with allergies purchase at their own risk.
6. Customer Responsibility
Customers are responsible for:
- reading ingredients
- checking allergens
- storing tea correctly
- preparing tea safely
- following brewing instructions
Improper storage or preparation is solely the customer’s responsibility.
7. Pricing
Prices may change without prior notice.
Orders are confirmed only after payment verification.
8. Payment
We accept approved payment methods.
Orders suspected of fraud may be cancelled without notice.
9. Shipping
Estimated delivery dates are estimates only.
We are not liable for delays caused by:
- courier services
- customs
- weather
- strikes
- government restrictions
- force majeure
- incorrect customer address
Risk transfers to the customer once the package is handed to the shipping carrier, unless applicable law provides otherwise.
10. Incorrect Address
Customers are responsible for providing accurate shipping information.
Returned shipments due to incorrect addresses may require additional shipping charges.
11. Lost Packages
If tracking confirms delivery, we are not responsible for theft, loss, or damage occurring afterward.
Customers should contact the courier directly where applicable.
12. Damaged Delivery
If the package arrives visibly damaged:
- photograph the package before opening
- notify us within 24 hours
- retain all packaging
Failure to do so may affect our ability to investigate.
13. No Return / No Refund Policy
Due to the perishable and consumable nature of tea products:
- All sales are final.
- No returns.
- No exchanges.
- No refunds.
Exceptions may apply where required by applicable consumer protection laws or if we determine that the wrong product was shipped or the product arrived materially damaged due to our error.
14. Order Cancellation
Orders may only be cancelled before dispatch.
Once shipped, cancellation is not possible.
15. Refusal of Orders
We reserve the right to refuse or cancel any order for reasons including:
- suspected fraud
- pricing errors
- inventory shortages
- legal restrictions
- misuse of promotions
16. Intellectual Property
All website content, including:
- logo
- branding
- product descriptions
- photographs
- graphics
- packaging designs
remain our exclusive property.
Unauthorized use is prohibited.
17. User Reviews
By submitting reviews or photos, you grant us a worldwide, royalty-free license to use, modify, publish, and display such content for marketing and promotional purposes.
18. Limitation of Liability
To the maximum extent permitted by law, we shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from the purchase or use of our products.
Where liability cannot legally be excluded, our total liability shall not exceed the amount paid for the affected order.
Nothing in these Terms excludes liability that cannot legally be excluded.
19. Product Misuse
We are not responsible for damages resulting from:
- misuse
- improper storage
- excessive consumption
- mixing with unsafe substances
- commercial resale
- unauthorized repackaging
20. Force Majeure
We are not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, pandemics, war, governmental actions, labor disputes, power failures, or transportation disruptions.
21. Website Availability
We do not guarantee uninterrupted access to our website.
We may suspend, modify, or discontinue any service without prior notice.
22. Privacy
Customer information is processed in accordance with our Privacy Policy.
23. Fraud Prevention
Orders identified as suspicious may be delayed, verified, or cancelled.
24. Promotional Offers
Coupons and promotional offers:
- have no cash value
- cannot be combined unless stated
- may be withdrawn at any time
25. Governing Law
These Terms are governed by the laws applicable in the jurisdiction where the business is registered.
Any disputes shall be subject to the exclusive jurisdiction of the competent courts in that jurisdiction, except where mandatory consumer protection laws provide otherwise.
26. Severability
If any provision is held invalid, the remaining provisions remain in effect.
27. Amendments
We may update these Terms at any time.
The latest version published on our website shall apply to future purchases.
28. Contact
Business Name: [Srishti Traders]
Email: [support@premiumclassictea.com]
Phone: [8122181901]
Common legal risks for an online tea business
- Product contamination (bacteria, mold, foreign objects).
- Undeclared allergens.
- False health or medicinal claims.
- Food safety and labeling violations.
- Misleading advertising.
- Incorrect ingredient or weight declarations.
- Damaged or tampered shipments.
- Lost deliveries.
- Payment fraud and chargebacks.
- Trademark or copyright infringement.
- Customer data/privacy breaches.
- Counterfeit or unauthorized resellers.
- Import/export restrictions (for international sales).
- Tax and GST compliance.
- Consumer complaints under local consumer protection laws.
- Negative reviews or defamation disputes.
- Subscription billing disputes (if applicable).
Important for India: If you operate in India, a “No Return / No Refund” policy cannot override rights under the Consumer Protection Act, 2019 or food safety obligations under Food Safety and Standards Authority of India regulations. If a product is defective, unsafe, adulterated, not as described, or otherwise violates applicable law, customers may still have legal remedies despite your policy. Your Terms should therefore state that the policy applies except where required by applicable law. This makes the document more enforceable than attempting to disclaim rights that cannot legally be waived.